Services offered for customer support
The prices are given to the registered user of the client monthly

Starter: 0 $ - 0 GEL
Preferable for any company for the purpose of organizing and improving financial accounting

●	Request support the help of Booking Appointments;
●	Consultation / Problem assistance by phone or remotely - via AnyDesk or TeamViewer (duration 10-15 minutes);
	If the consultation lasts longer than 15 minutes, it is a paid one and its price is 19 $ one hour. At this time, if a bug is discovered in our program, we take responsibility for correcting it as soon as possible and will not ask you to pay for the time spent on the consultation;
●	Working hours 8/5 (Monday - Friday, 10:00 - 18:00);

Standard: 19 $ - 52.24 GEL
Preferable for companies that need to adjust and use the existing, constantly updating Web-SuperFin and its reports, taking into account the specifics of the organization

●	Starter Package Services;
●	Receive additional one-hour online consultation appointments twice a month, on the same or next business day upon request, free of charge;
●	Explanation of the functionality of the formulas used in the Google Drive Excel files of the existing reports;

Advanced: 490 $ - 1347.3 GEL
Preferable for companies that need additional online consultation on specific questions and assistance in building reports, as well as creating models of exported Excel files for importing information from other programs into Web-SuperFin

●	Standard package services;
●	The service includes 2 Business Standard users of Web-SuperFin;
●	Receive an unlimited number of online consultation appointments within the same or next business day of request;
	Training the user and their IT employees on the functionality required to create desired reports and/or models (import forms), providing assistance by phone or remotely - via AnyDesk or TeamViewer;
●	Consultation / Solving problems by phone or remotely - via AnyDesk or TeamViewer;

Premium: 990 $ - 2722.1 GEL
Preferable for companies that require online consultation assistance for importing and exporting information from various programs to Web-SuperFin with direct program synchronization

●	Extended package services;
●	Teaching the user how to use the API functionality for automatically importing accounting operations from other user programs to Web-SuperFin (and vice versa) and explaining the innovations to the user's IT employee by phone or remotely - via AnyDesk or TeamViewer;
●	Providing assistance to the customer's IT employees in analyzing and resolving problems that arise during the operation of existing connections, either by phone or remotely - via AnyDesk or TeamViewer;

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